FAQS

What is the Waggin Return Policy?

Get Waggin is confident that you will love your Get Waggin products, however if you are unsatisfied, we encourage you to contact our customer service team within 30 days of purchase for a full purchase price refund minus shipping and handling charges. We reserve the right to refuse any refund or exchange outside of the 30-day window. Any approved refunds outside of the 30 day window will be subject to a 20% restocking fee.

What is the Waggin warranty?

We stand behind our products 100% and we want our customers to be satisfied. We warrant our products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. If your item(s) arrive damaged or defective, contact customer service immediately. Please provide your order # and supporting photos to verify the condition. If Get Waggin deems there is a manufacturing defect or shipping damage, we will provide a replacement or the appropriate refund. 

Are Waggin products available for sale on third party websites?

We do not sell Waggin products through third party websites. Our customers are only able to purchase products from www.waggin.com or from any one of our retail partners (listed on our website).

Will my dog fit in the trailer?

Currently our trailer is able to fit small to medium sized dogs with a maximum weight of 50lbs. We are working on creating other versions that can fit our bigger fur-babies.

How can I get my dog to become comfortable to ride in the trailer?

Every dog is different and there is no one “right way” to train your dog to ride in the trailer, however we will include training tips on our website.

How much stuff can fit in the backpack?

We made the backpack big enough to carry all the things you need while out and about with your pet. There’s a laptop sleeve that can fit a laptop up to 15 inches. Outside of the sleeve, there is the main pocket that can hold books, snacks, a blanket, and any other personal belongings you will need. There is a small pocket that can hold your smaller items and two exterior pockets that can hold treats, doggie bags, etc.

Will I be able to carry the Waggin Backpack comfortably?

We made the Waggin Backpack as lightweight as possible. The back panel and shoulder straps are padded to allow for a more comfortable carry. We’ve also included a chest strap to assist in balancing the weight when necessary.